Email Kelly at Kelly@plginc.org
Kelly is an experienced and enthusiastic facilitator and trainer working with a number of organizations with their Project Management, Partnering and Strategic Planning. She continues to help teams bond, communicate effectively, build consensus as well as prevent and resolve disputes on projects both big and small throughout the United States.
- Master of Arts in Management (Honors) University of St. Andrews – St. Andrews, Scotland, U.K – 1994
- Leading Improvement Teams – Peter Scholtes
- Facilitator Training – AQP
- Arizona State Quality Awards Examiner Training
- Baldrige Award Winning Quality – Mark Graham Brown
Pertinent Past Employment
2000 – Present | Pinnacle Leadership Group, Inc., Scottsdale, Arizona. Consultant.
Working around the country with various Agencies and private organizations, Kelly is using her background to assist organizations with their Partnering efforts and project success.
1996 – 1998 | Standard Pacific Homes/(UDC Homes), Scottsdale, Arizona. Quality Coordinator.
Project Manager of Process Improvement. Led various teams to improve high impact processes, including: customer service, internal communication, Partnering within the departments, and supplier communication.
1995-1996 | Arizona Quality Alliance (AQA) Phoenix, Arizona. Programs Director.
Facilitated teams in the development and implementation of AQA programs, assisted in administering the Arizona State Quality Awards Program, a Quality Award program based on the Malcolm Baldrige National Quality Award and served as Chairman of the Annual Arizona Governor’s Conference on Quality.
1994-1995 | Arizona Quality Alliance (AQA) Phoenix, Arizona. Project Manager.
Organized and coordinated TQM/CI training seminars and identified and evaluated AQA customers’ needs for Total Quality Management (TQM) / Continuous Improvement (CI) support services.